Terms & conditions

Table of contents:

§ 1 Definitions

§ 2 Booking/booking confirmation

§ 3 Terms of payment

§ 4 Arrival and departure

§ 5 Holiday apartments

§ 6 Pets

§ 7 Stay

§ 8 Cancellation

§ 9 Cancellation by the landlord

§ 10 Liability of the landlord

§ 11 Permission to use Internet access via WLAN

§ 11.1 Access data

§ 11. 2 Risks of WLAN use, limitation of liability

§ 12 House rules, general rights and obligations

§ 13 Place of jurisdiction

Validity of the General Terms and Conditions

(1) These General Terms and Conditions apply to contracts for the rental of vacation apartments for accommodation as well as all other services and deliveries provided to the guest via the website www.Ideal42.de or other booking portals have been or will be provided. These services are provided exclusively on the basis of these General Terms and Conditions.

(2) The subletting or re-letting of the vacation apartment provided as well as its use for purposes other than residential purposes require our prior written consent.

(3) The guest's terms and conditions shall only apply if these have been agreed in advance. Deviations from these terms and conditions are only effective if we have expressly confirmed this in writing.

§ 1 Definitions

a) The term “Ferienwohnung Berlin IDEAL42”, “Ferienwohnung Berlin”, “Ferienwohnung IDEAL”, “we”, “us” or “our” refers to the Ferienwohnung Germaniastr.10d in 12099 Berlin.

b) The term "Ideal42" or “Ferienwohnung Berlin” or “Ferienwohnung IDEAL” refers to our website www.Ideal42.de.

c) The term “Services” refers to all services provided by us from time to time, including but not limited to receiving booking information through our booking and payment system, managing reservations and payments and responding to customer inquiries through our reservation system and managing content on third party channels through our Channel Manager.

d) The term “Customer” refers to either: a) the individual who registers for a Customer Account in their own name; or b) the organization with which the individual registers for a Customer Account on behalf of an organization.

e) The term “Customer Account” refers to the account that the Customer creates on www.Ideal42.de to access and use the Services.

f) The term “Property” refers to any form of accommodation, building, houseboat, apartment, room, apartment block, house or other dwelling or rental space displayed by the Customer or a third party channel and offered for rent through the Services.

g) The term “content” means text, graphics, images, music, software, audio, video, information or any other form of data.

h) The term “customer content” refers to content provided by the customer in the course of using the services, including but not limited to other information.

§ 2 Booking/Booking Confirmation All booking requests must be made via our website www.Ideal42.de. All requests made via any other method such as telephone, email or social media channels will not be considered. If we can offer you the apartment in your desired period, we will send you a written confirmation and the invoice by e-mail or by post. Your booking is legally binding upon receipt of the booking confirmation and after payment of the deposit (see § 3 Terms of payment).

§ 3 Terms of payment The booking only becomes valid once payment has been received. The booking amount is due for payment within 3 days of booking. If the payment deadlines are not met, we can withdraw from the contract. Non-payment is considered a withdrawal and entitles us to re-let the property. Additional costs for water, parking space and waste are not charged.

§ 4 Arrival and departure On the day of arrival the apartment is available from 14.00 o'clock. For arrivals after 20.00h the guest has to pay a surcharge of 20,00€. The guest will receive information about the handover of the keys approx. 7 days before arrival by telephone or e-mail. Claims for damages cannot be asserted if the apartment cannot be occupied punctually at 2.00 p.m. as an exception. On the day of departure, the apartment must be vacated by 10.00am. If the guest wishes to leave later, this must be agreed in advance. A later departure without prior agreement will be charged. If the guest does not show up by 10 p.m. on the day of arrival, the contract is deemed to have been terminated by the tenant after a period of 48 hours without notification. In this case we can freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made. The apartment must be left swept clean on the day of departure. The dishes, glasses, etc. must be cleaned and put away, the garbage cans emptied and the refrigerator emptied. If the apartment is not left as desired, you may be charged for this.

§ 5 Holiday apartments The vacation apartment is handed over by us in an orderly and clean condition with a complete inventory. Should you notice any defects during your stay, the guest is obliged to inform us immediately. The guest is liable for any damage caused by him to the rented property, the inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the cost of lost keys. The inventory is to be treated with care and is only intended to remain in the vacation apartments. Moving furnishings, in particular beds, is prohibited. The guest is also liable for the fault of fellow travelers. Damage caused by force majeure is excluded from this. If the vacation apartment is used in breach of contract, such as subletting, overcrowding, disturbance of the peace, etc., the contract can be terminated without notice and the guest must leave the vacation apartment. The rent already paid remains with us.

§ 6 Pets The accommodation of pets of any kind in the vacation apartment is prohibited. If pets are accommodated without the provider's prior consent, the provider may charge a cleaning fee of up to €200.00.

§ 7 Stay The apartment may only be used by the persons listed in the booking. If the apartment is used by more persons than agreed, a separate fee of € 200.00 per day must be paid for them. In this case, we also have the right to terminate the contract without notice. Subletting and transfer of the apartment to third parties is not permitted. The guest agrees to the general terms and conditions as well as the house rules of the apartments. The declaration of consent is made with the payment. In the event of violations of the General Terms and Conditions or the house rules, we are entitled to terminate the tenancy immediately and without notice. There is no legal claim to repayment of the rent or compensation.

§ 8 Cancellation In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time up to the day of arrival and is calculated as follows: Cancellation 4 months to 30 days before the date of arrival = 10% of the agreed price Cancellation 29 to 22 days before the date of arrival = 25% of the agreed price Cancellation 21 to 15 days before the date of arrival = 50% of the agreed price Cancellation 14 to 7 days before the date of arrival = 75% of the agreed price Cancellation 6 to 0 days before the date of arrival or no-show = 100% of the agreed price

§ 9 Cancellation by the landlord In the event of cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as In the event of cancellation on our part due to force majeure or other unforeseeable circumstances (e.g. accident or illness of the host) as well as other circumstances for which we are not responsible, the liability is limited to the reimbursement of the costs. In the event of justified withdrawal, the customer shall not be entitled to compensation - no liability shall be assumed for travel and hotel costs. We may cancel the contract after the start of the rental period without notice.

§ 10 Liability of the landlord We are liable within the scope of our duty of care for the proper provision of the rental property. Liability for any breakdowns or faults in the water or electricity supply, as well as events and consequences due to force majeure are hereby excluded.

§ 11 Permission to use Internet access via WLAN There is Internet access via WLAN in the vacation apartment. The guest is permitted to share use of the WLAN access to the Internet for the duration of their stay in the vacation property. The tenant does not have the right to allow third parties to use the WLAN. We do not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. We are entitled at any time to allow other co-users to operate the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily if the connection is or has been used in violation of the law, insofar as we have to fear a claim for this reason and cannot prevent this with normal and reasonable effort within a reasonable period of time. In particular, we reserve the right to block access to certain sites or services via the WLAN at our reasonable discretion and at any time (e.g. sites that glorify violence, pornographic or fee-based sites).

§ 11.1 Access data The WLAN is used by means of access security. The access data (login and password) may not be passed on to third parties under any circumstances. If the guest wishes to grant third parties access to the Internet via the WLAN, this is subject to our prior written consent and the third party's acceptance of the provisions of this user agreement, documented by signature and full identification. The guest undertakes to keep his/her access data secret. We have the right to change access codes at any time.

§ 11.2 Dangers of WLAN use, limitation of liability The guest is advised that the WLAN only enables access to the Internet, virus protection and firewall are not available. The data traffic generated using the WLAN is unencrypted. The data can therefore possibly be viewed by third parties. We expressly point out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN. Use of the WLAN is at the guest's own risk. We accept no liability for damage to the tenant's digital media caused by the use of Internet access, unless the damage was caused by us and/or our vicarious agents intentionally or through gross negligence.

§ 12 House rules, general rights and obligations

(1) The guest is obliged to comply with the house rules. From 1 - 3 p.m. the midday rest and from 8 - 7 a.m. the night rest must be observed. To avoid disturbance, TV and audio equipment must be set to room volume.

(2) The guest is obliged to keep the windows and doors closed when leaving the vacation apartment for the duration of the rental period.

(3) Smoking is generally prohibited in the vacation apartment. In the event of non-compliance, you may be charged a cleaning fee of up to €200.00. Smoking is also not permitted at open windows.

(4) The installation and/or attachment of materials for decoration or similar is not permitted in the vacation apartment. The guest is solely liable for any decorations or the like that are nevertheless installed and/or attached. The guest is also obliged to compensate for any damage caused by the installation or attachment of decorations or similar.

(5) We have a right of access to the vacation apartment at any time, especially in the event of imminent danger. When exercising the right of access, due consideration must be given to the guest's legitimate interests. We shall inform the guest in advance of the exercise of the right of access, unless this is unreasonable or impossible for him/her in the circumstances of the individual case.

§ 13 Place of jurisdiction The local court of Emmerich am Rhein shall have jurisdiction over any disputes arising from the contractual relationship.